Team Manager for Specsavers Project, Malaga
Benalmádena - Málaga (MG), provincia
Descripción del trabajo:
Do you have what it takes to lead a team and create results? And do you want to develop employees to do their best work? Then we have the perfect job for you in Málaga.
We are looking to hire an additional Team Manager for our rapidly expanding customer support team. The team is representing a multinational company in the eye care industry. With the position you will get an attractive salary package and become a part of the biggest BPO company in Europe.
Our client has been a family-run business for over 30 years, working together with their store´s partners to provide the best value optometry. Webhelp is excited to help our client with their customer support and we are only looking for the best of the best when it comes to hiring our new Team Manager.
Your main responsibility in the role as Team Manager will be to support, lead and develop the team. This includes
- Training the team and answering product-based questions
- Introducing new team members as the team grows in size
- Keeping track of attendance and related issues
- Quality Assurance checking of calls in order to improve customer satisfaction
- Regular team and individual meetings to ensure customer service delivery according to contractual commitments.
As a person, you have good communication skills, both verbally and in writing, and you acquire experience from a similar role. Therefore, you know how to motivate and coach people. You are team-oriented, organized and you must be fluent in English as your team is multilingual.
You will have your workday in our new office in Benalmádena-Málaga, which has space for 800 employees, where you will become a part of the Webhelp family. As our new colleague, you will experience a professional work environment focusing on unity, development, and diversity.
- Attractive salary conditions
- Professional challenges and a career opportunity
- A modern and international working environment
- WebHEALTH programme initiatives
- Spanish contract from day one
- You speak a native level of Swedish (and able to understand Norwegian) or Norwegian (and able to understand Swedish)
- You are fluent in English
- You have experience leading a customer support team
- You have solid communication and listening skills
- You can motivate, coach and lead a team
- You are systematic and organized
Start date: November/December
Closing date: 22nd October 2021
How does Webhelp respond to the Covid-19 situation?
Due to the current situation, we are receiving more questions regarding vacancies and practical questions about e.g. job start. We understand why and therefore, you can read here how we are responding to the Covid-19 situation.
If you need further information, you are always welcome to contact our HR team, who is more than happy to answer your questions.
Making business more human for the world’s most exciting brands
We live in an era of fast connectivity and AI. Today, human experiences have even more power to make businesses come to life in customers’ hearts and minds.
Webhelp is committed to making business more human.
It’s through this commitment that Webhelp enriches customer experience, and designs business solutions that create value for the world’s most exciting companies.
Webhelp is a partner across a range of services including customer experience solutions, social media moderation through to payment services.
Hundreds of brands across the world trust Webhelp because of their people, the culture they work in, and the ideas and technology they put to work.
Webhelp believes that Emotional Intelligence creates a lasting impact, and their skill in marrying a differentiating human touch to the right technology is what makes a real difference for their clients.
By choosing Webhelp they access the passion and experience of 60,000 game-changers from more than 170 locations in over 40 countries. Each one determined to bring their own intelligence, empathy, and experience to the table every day. Webhelp invests in people and the environment they work in because they know that when people thrive, it has a powerful impact on them, their customers, and their partners’ business.
Webhelp believes that making business more human leads to a better customer experience - and a healthier bottom line.
Webhelp is the European leader in their industry, with a revenue of €1,4B in 2018, and aims for a global leadership position.
Webhelp is currently owned by its management and GBL, a leading global investment holding, as of November 2019.
More information can be found at www.webhelp.com
Non-discrimination: Webhelp sees diversity as a resource and encourages all regardless of gender, age, religion, ethnic origin to seek employment with us.